Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of marketlibre.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***n –
I received the shaker when I opened it I found out that it was used and all wet and also not working. Very disappointing that this is how a product is sent
R***o –
Excellent Product met my expectations more than expected, I use it to make my Frozen smoothie with Frozen fruits it has enough power to chop and crush ice, I do not do so much to avoid forcing the machine.
J***o –
I'm very happy with the product, it's very beautiful and well designed. Please read carefully the instructions manual, on the manual says it's a juicer only, you can't use it to grind beans, meat or anything like that, or use anything hot above 60c°. however for its purpose it's perfect! The juicer was able to mix some fruits very well with lots of whey protein (better than my old mixer!) I think that's not because of the power, but because of the very good mixing knife! You can carry the juicer along however the motor part it's a little heavy (450g). I'm a little confused how to clean the main engine as it says on the manual to use only a cloth? but the mixing cup can be cleaned very easily. It came fast to my house and I'm very satisfied with the product.
L***i –
Works great, excellent quality, easy to clean and works even for grinding ice. Arrived very fast.
F***r –
I loved it, easy and practical use, and cleaning is very easy, and it is still under experimentation, but its problem is that I do not know when it will be charged, there is no difference, it lights, but only red And there's another little problem why the cover doesn't stop.
M***z –
I liked very powerful engine as and described in the ad can buy without fear
F***r –
came fast, i added frozen fruits, milk, blueberries and oats and it blended perfectly
Customer –
Very well, the quality looks good! Fast summer delivery! I recommend!
S***r –
Product arrived as expected, not used yet but looks good! Finish is great and the cup capacity is 340ml
R***s –
Arrived very fast! The product is powerful, good quality and looks like grinding well. I'm going to test and I'm doing a second analysis.
V***a –
Very quickly delivered to Poland, thank you, satisfied with the product
E***e –
Great product, just be careful not to pass the maximum content limit.
S***o –
I get there early. Is perfect for making your personal shakes quickly and cleanly. The power of the blades is high and beats very well. Sure because the blades don't work without being out of the boat. 100% recommended.
L***o –
Very good, it is very resistant, it beats everything (fruit and ice) with ease. It is heavy and compact to take anywhere, equal to the picture if not better. Depending on what you do, it turns into a glass and this wonderful reusable straw. Has been one of my best acquisitions of the tie. I'm going to buy another one!!
V***a –
Great productCongratulations to store congratulations AliExpress overshot expectations I loved so much thank you came perfect everything.
J***s –
Product arrived before the date and imprecise the quality of great material and finishing and processing fruit is better than many blenders
H***o –
Fantastic cup, the power of it is as strong as an ordinary blender, very effective, mix everything up ice, elegant Cup easy sanitizing
E***z –
Came super fast and the quality completely exceeded my expectations. This product could be sold in department stores 3 times the current cost and people would buy it for its practicality, quality, durability and capacity (crushes ice unlike others of the same price). If you were hesitating, don't hesitate anymore!
T***a –
Came right, it took a long time to load, but it works perfectly well
R***s –
Great product, very practical and of great use!