Overview

 

Refund & Return Policy

Last Updated: September 14, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return or refund within 30 days of the date your order was delivered, subject to the conditions below.

1. 30-Day Return Policy

You have 30 calendar days from the delivery date to request a return.

To be eligible for a return:

• The item must be unused or in its original condition.

• The item should be returned with its original packaging, when applicable.

• The item must not have been damaged, altered, washed, or used improperly.

• Proof of purchase or your order number may be required.

• The item must not be listed as non-refundable or non-returnable.

We reserve the right to refuse a return if the item does not meet the return requirements.

If you want to return please send a email to service@marketlibre.com include the Order Number

2. Non-Refundable and Non-Returnable Products

The following products are not eligible for returns, exchanges, or refunds, except where required by applicable law:

• Digital products, including downloadable files, digital content, software, ebooks, guides, templates, and other electronically delivered products.

• Health and Beauty, and wellness products, including products intended for personal health, medical, therapeutic, or wellness use.

• Personal hygiene products and products that cannot be returned for health or safety reasons once opened or used.

• Personalized or customized products.

• Products that have been used, washed, damaged, altered, or modified by the customer.

• Gift cards.

• Clearance or final-sale items when clearly identified as final sale.

• Any other product specifically identified as non-refundable or non-returnable on the product page.

Digital products are considered final sale once the product has been purchased, accessed, downloaded, or delivered electronically.

Health- and Beauty related products are generally final sale due to health, hygiene, and safety considerations.

3. Damaged or Defective Items

If an eligible physical item arrives damaged, defective, or significantly different from the product description, please contact us as soon as possible.

For these types of issues, please provide:

• Your order number

• A description of the problem

• Clear photographs or video showing the damage or defect

• Photographs of the packaging, when applicable

After reviewing your request, we may offer a replacement, partial refund, full refund, or another appropriate solution.

4. Incorrect Item

If you receive an item that is different from what you ordered, please contact us within 30 days of delivery.

After verification, we may provide a replacement or refund. If the incorrect item needs to be returned, we will provide instructions for the return.

5. Items You No Longer Want

If you change your mind about an eligible physical product, you may request a return within the 30-day return period, provided the item meets our return conditions.

Unless the return is due to an error on our part, the customer may be responsible for return shipping costs.

6. Refunds

Once your eligible return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Shipping charges may not be refundable unless the return is due to an error on our part, such as receiving an incorrect, damaged, or defective item.

7. Partial Refunds

In certain circumstances, we may issue a partial refund instead of requiring a return. This may apply when an eligible physical item has  defects, cosmetic issue, or other problem that does not prevent the item from being used.

The amount of the partial refund will depend on the specific circumstances.

8. Return Shipping

If the return is due to an error on our part, such as an incorrect, damaged, or defective eligible item, we may cover the reasonable return shipping cost.

For returns due to a change of mind, incorrect size, incorrect selection, or another reason not caused by us, the customer may be responsible for return shipping costs.

9. Late Return Requests

Return requests submitted more than 30 days after delivery generally will not be accepted unless otherwise required by applicable law or approved by us on a case-by-case basis.

10. How to Request a Return or Refund

To request a return or refund, please contact our customer service team through the contact information provided on our website. customerservice@marketlibre.com we check Monday to Friday 9 to 5 EST.

Please include:

• Your full name

• Order number

• Item(s) you wish to return

• Reason for the return

• Photos or videos, if the item is damaged, defective, or incorrect

Please do not send an item back without first receiving return instructions from us. Returns sent without prior authorization may not be accepted.

11. Exchanges

If you would like to exchange an eligible physical item, please contact us within the 30-day return period. Depending on product availability, we may offer an exchange, replacement, or refund.

Digital products and non-refundable health-related products are not eligible for exchanges.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, it may no longer be possible to cancel it, and the standard return process may apply.

Digital products that have already been delivered or accessed electronically cannot be canceled or refunded.

13. Refund Processing Time

After an eligible return has been received and approved, refunds are generally processed within 5–10 business days.

The time it takes for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

14. Contact Us

If you have questions about our Refund & Return Policy or need assistance with an eligible return, please contact our customer service team through the contact information available on our website.

We are committed to providing our customers with a fair and positive shopping experience.

Need help?

Contact us at {email} for questions related to refunds and returns.