By using this Marketlibre.com web site, you agree to the Terms of Service listed below. We may change or update these terms so please check this page regularly.
SHIPPING
Please note that If we are unable to complete your order, you will be notified via email within 4-6 business days the email will come from orders@marketlibre.com
Shipping DOMESTIC: Orders will be processed Monday through Friday excluding federal holidays. Most orders ship within 7-10 business days of purchase unless stated otherwise. Orders received on weekend days, holidays and after 1pm. EST will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or federal holidays. We ship within the USA via UPS and Fed Ex. All orders include delivery confirmation. We highly recommend signature confirmation for all orders shipped to commercial and residential addresses. We are not responsible for lost or stolen packages or packages delayed by UPS or Fed Ex.
Shipping INTERNATIONAL: For international purchases, we ship via UPS and Fed Ex. Shipping through these agencies allows both tracking and signature confirmation.
Please note that customs fees and any taxes associated with your purchases are the responsibility of the customer.
Orders will be processed Monday through Friday excluding federal holidays. Most orders ship within 7-10 business days of purchase. Orders received on weekend days, holidays and after 1pm. EST will begin processing the next business day. Shipping times may vary due to availability of merchandise. Orders are not delivered on weekends or federal holidays.
When requested, we will gladly mark International orders as “gift,” but the cost of the item is stated in the customs form. Customs authorities require us to state the value of the gift item directly on the packaging.
We ship to United States and Canada.
RETURNS
Return requests are approved at our discretion and any misuse of our Return Policy may result in denial of the return request and being blocked from making any future purchases. Discounted and Sale Items are non-returnable. If you are unsatisfied with your purchase, we’re happy to accommodate a return within 30 days of purchase. Please email returns@marketlibre.com and we will help you with the return process.
Shipping and handling charges are not refundable, and you will be responsible for return shipping costs + a 5% restocking fee.
Custom pieces and DIY Charms are final sale and cannot be returned.
REFUNDS AND PROCESSING TIME
Your refund will exclude shipping costs & will incur a 5% restocking fee (except for a faulty item). You will be notified via email to the address listed on your account when the transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information.
If your order has been sent to a destination within New York, all sales taxes will be refunded. Outside the Unites States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside the US will be processed for customs clearance; any relevant import duty and tax charges will apply.
COPYRIGHT
All contents contained on this web site (including graphics, logos, text, button icons, software and images) are the property of MarketLibre.com and is protected by Unites States and international copyright laws. Any other use of this web site, including reproduction and Internet links, is strictly prohibited without our prior written permission.
TRADEMARKS
The trademarks, logos, service marks and trade name of Marketlibre.com may not be used without our written permission.
DISCLAIMER OF LIABILITY
We make no representation or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided “as is.” Except otherwise provided under applicable law.
APPLICABLE LAW
By visiting this web site, you agree that the laws of New Jersey will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.
SECURE POLICY
Protecting your online order information on Venessa Arizaga is important to us. In our shopping checkout process, we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order.
Making a credit card purchase is just as safe on our web site as it is via phone. If you prefer to order any merchandise from the website by phone, call 1-646-620-9779.
PAYMENT
We currently accept Visa, MasterCard, American Express, Discover as well as PayPal payments. Payments will be debited and cleared from your account upon completion of the packaging of your order by Venessa Arizaga. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All card/debit cardholders are subject to validation checks and authorization by the cardholder.
We do not accept personal checks, money orders, or direct bank transfers.
If the issue of your payment card refuses to authorize payment to Venessa Arizaga, we will not be liable for any delay or non-delivery.
INSURANCE AND DELIVERY
Our customers have the option to request for shipping insurance while placing their order.
INFORMATION COLLECTION
When you shop with Marketlibre online or by phone we obtain from you information we need to complete your transaction. This may include your name, address, telephone number, e-mail address and credit card number. We also retain details of your specific product purchases and transactions with us.
USE and DISCLOSURE of INFORMATION
We may use the information we collect to process your purchase transactions, to send you marketing and promotional materials by SMS, mail or e-mail, and to help us improve our product ranges and services for you.
We do not provide information we collect to third parties.
E-MAIL AND SMS
We may send promotional text messages and e-mails to you only if you have asked to receive them. Each time your receive a text or e-mail from us, you have the right to “opt-out” or stop receiving them.
COLORS
We have made every effort to display as accurate as possible the colors of our product that appears on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.
CHILDREN’S PRIVACY
The Children’s Online Privacy Act took effect on April 21, 2000. It imposes certain requirements on Web sites directed at children under 13 that collect information on those children, and a Web site that knowingly collect information on children under 13.
We do not knowingly collect any personal information from children under the age of 13 on our web site.
No one under the age of 15 should submit any personal information to this or any Web site without the consent of a parent or guardian.
CURRENCY CONVERSION
All prices on our site are listed in US dollars. The bank that has issued your credit card determines the exact exchange rate that you pay, but it will match very closely with the exchange rate. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:
XE.com – Foreign Exchange Rate Calculator
FAULTY GOODS
Goods are faulty if they are received damage or where a manufacturing fault occurs within 1 month. Please note that items that are damaged because of normal wear and tears are not considered to be faulty.
